Moa-s

a scenario model for integrating work organization aspects into the design process of cscw systems

Kerstin Grundén

pp. 409-427

in: Richard Baskerville, Jan Stage, Janice DeGross (eds), Organizational and social perspectives on information technology, Berlin, Springer, 2000

Abstract

Scenarios using the MOA-S model are proposed as a method for discussion and design of the future work organization of CSCW systems. CSCW technology has the potential to enable design of the organization with more flexible communication patterns than previously available. However, we still lack methods for the design process of CSCW systems. A case study is presented of the development and test of a prototype in Lotus Notes for dealing with social insurance matters within the Swedish Social Insurance Board. The results of the case study are structured in accordance with the MOA-S model. The MOA-S model could then be used as a design tool in order to initiate and support a dialogue about the remaining design of the work organization in the CSCW system.